REFUND AND RETURNS POLICY FOR SUREASSURE

At SUREASSURE, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with a product, we offer a straightforward return and refund process. This policy explains the steps for returning items and how refunds are processed.

1. Returns and Exchanges

  • We accept returns within 30 days of the purchase date.
  • Items must be in new, unused condition, with all original packaging, tags, and labels.
  • Certain products may be non-returnable (e.g., clearance items, opened personal care products, etc.).
  • To initiate a return, please contact our customer service team at info@sureassure.click with your order details. We will provide instructions on how to return the item.
  • Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.

2. Refund Process

Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Refunds typically take 5-10 business days to process after receiving the returned item.
  • If you received a discount or promotion on your purchase, your refund will reflect the discounted price.
  • Shipping fees are non-refundable unless the item is defective or incorrect.

3. Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 7 days of receiving the item. We will provide you with a replacement or refund, and we will cover the return shipping costs.

4. Cancellations

You can cancel an order within 24 hours of purchase by contacting us at info@sureassure.click. If the order has already been shipped, you will need to follow the return process outlined above.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the item you would like.

6. Exceptions

Certain items may not be eligible for return or refund, including:

  • Customized or personalized items.
  • Gift cards or vouchers.
  • Perishable items such as food.

EFFECTIVE DATE: December 7, 2024